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Unable to put digital sign


oisp@omcishipping.com
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oisp@omcishipping.com

Hi,

Unable to create digital sign on vendor sending documents  because of his digital sign is already there.

I have try the digital sign on fresh pdf that is working. but issue with the already sign documents.

I have attached herewith screenshot for your reference  kindly help on the same

 

 

Regards,

Ketan Morjesign1.thumb.JPG.8eb69f43d75558243cbd4963d4c37ef6.JPG

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  • Official Nitronaut
Allain Umailin

Hello @oisp@omcishipping.com,

Thank you for reaching out to us through our Community Forums!

When a Digital Signature is placed on a document, it also comes with ranging levels of security. This security option will prevent you from doing certain tasks and editing on the document. To check and see the security restrictions imposed, open the file in Nitro Pro and go to, File > Document Properties > Security tab. This section will let you know which changes can be made and which are not allowed.

As an alternative, you can use the Nitro PDF Creator to create a new document that is similar to a scanned PDF document. To do so, go to "File > Print" and select the Nitro PDF Creator as your printer.  When you click "Print", it will ask you to choose a save destination. Once the new document is created, you should then be able to add a Quicksign or Digital signature to the document.

If you would like to use the Digital Signature option but display your signature as it is written, you can do so by creating a new Digital Signature profile and upload an image of your signature.  Please follow these steps to create a Digital Signature with your own signature image:

1. Go to Protect tab > Sign. Click the document to place the Digital Signature. 
2. Click Create to create a Signature Profile. 
3. Select the Digital ID then click Next. 
4. Under 'Use this signature appearance' click New.
5. Uncheck the Name, Location, Date, Reason, Labels, and Distinguished Name. Under Graphic, select Graphic from file. Click Browse to locate the image of the Signature. Click Ok when done. 
6. Assign a Name for the Signature Appearance then click Ok.
7. Click Next then assign a name to save the profile. 
8. Click Finish then Apply. 

Thank you for choosing Nitro and I hope this helps.

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oisp@omcishipping.com

Dear Allain,

As per the your suggestion we have checked the document security settings is allowed for signing  digital signatures, also I tried alternative option created a new document via Print Nitro PDF Creator. it has worked but now client signatures is not readable (not validated).

Please help on priority.

 

Regards,

Ketan Morje

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  • Official Nitronaut
Allain Umailin

Hello @oisp@omcishipping.com,

Please send us the sample file (with sensitive information extracted) so I can replicate it on my end. 

Lastly, please provide the serial number of your Nitro Pro program.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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