Need help to install Nitro Pro 12 on a new computer

[Günter Diewald]

Have a new computer because my old one crashed, now I cannot install Nitro Pro 12

"L'assistant d'installation Nitro Pro a échoué"

"The Nitro Pro installation wizard failed"

What am I doing wrong?

Edited December 30, 2021 by Allain Umailin

[Allain Umailin]

Hello @Günter Diewald,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Günter Diewald,

Thank you for the private message and for your patience.

Please be aware that 'SEN LINK INFORMATIQUE' is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. 

Looking at the email thread you provided, they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. 

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

If 'SEN LINK INFORMATIQUE' is a seller from a legit online shopping site, please reach out to their customer service for assistance and to report this fraudulent seller.

However, if you are interested in purchasing 'Nitro PDF Pro' from our website, kindly visit https://www.gonitro.com/pricing#nitro-pdf-pro 

Thank you and good luck!