Kimberly Doney Posted January 2, 2022 Report Share Posted January 2, 2022 I'm unable to scan to PDF using my MFP's document feeder. How do I resolve this issue. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 3, 2022 Official Nitronaut Report Share Posted January 3, 2022 Hello @Kimberly Doney, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.16.9.574) or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kimberly Doney Posted January 3, 2022 Author Report Share Posted January 3, 2022 I have Nitro Pro 12.16.9.574. I didn't have this issue until I updated the software. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2022 Official Nitronaut Report Share Posted January 6, 2022 Hello @Kimberly Doney, What is the exact make / model of your scanner device? Have you tried uninstalling its current software & drivers then installing the latest version from the vendor's page? Thank you for your patience and please let us know how it goes on your end. Link to comment Share on other sites More sharing options...
George Hamilton Posted June 28, 2022 Report Share Posted June 28, 2022 (edited) I'll jump into this conversation since I also am having this problem. And based on the forum in general, so are a lot of people. Somehow I'm doubting the issue is all in our computers, but maybe ... In any case, I have had the problem ever since I started trying to scan with Nitro. First, Windows Fax and Scan has no issue with the printer. It scans nicely. No fuss no muss (except all the gyrations I have to go through to get two sided docs from a series of .png files to a properly orderd PDF, but that's not Nitro's faul). HP Smart, same thing. click <scan>. "Thank you." Done. (again some gyrations with double sided originals etc.) Nitro? It likes to throw up a progress bar which, after the first page is scanned goes away. <crickets> follow. No scanned page ever shows up anywhere. A sequence of rebooting/reinstalling etc. all the usual tech solutions which cost me about 45 minutes to accomplish might might might get me a scanned document, but that will be it. I'll be right back to square one. My current Nitro version: 13.29.2.566 - this and every version from somewhere in the 12.*.*.* range has been doing this. Nitro treats it, via my settings, as a single sided copy so it's not the duplex function, since it's not engaged. I tried it from the TWAIN setting as well as the WIA- setting I am able to scan single sheets on the scan tray to my hearts mal-content (YOU want to scan a 15 page two sided document that way?) using the WIA- setting My current Windows: Processor Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz 2.29 GHz Installed RAM 8.00 GB (7.70 GB usable) Device ID D147BB46-ED7F-4621-8F5F-0641389F6CFA Product ID 00330-80000-00000-AA518 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Pro Version 21H2 Installed on 04/16/21 OS build 19044.1766 Experience Windows Feature Experience Pack 120.2212.4180.0 My printer: HP Officejet 5740 currently via Wi-Fi (not Wi-Fi direct) so, I guess I mean via network, but same issue when it was connected via USB cable. also same issue with HP Officejet 4500 via USB, or network. You may note that I am frustrated. An issue with as many posts as I found here over the time-span that I've observed them, ought to have been resolved by now, yet no one seems to be able to do more than say, "tell me more about your system." I expect that of Microsoft. Not from Nitro. Sincerly George Edited June 28, 2022 by George Hamilton 2 Link to comment Share on other sites More sharing options...
Donna Tripp Posted May 10, 2023 Report Share Posted May 10, 2023 I am having a problem trying to remove an old printer from the "Scan Input Settings". How do I remove it? 1 Link to comment Share on other sites More sharing options...
Dina Biblin Posted September 15, 2023 Report Share Posted September 15, 2023 I have same problem with document feeder -- can only Scan to PDF using the flatbed. This was NOT a problem before installing Windows 11, just for your knowledge. But now, nothing is working properly. I uninstalled and reinstalled HP 9010 two separate times to get this to work with updated software. Computer is Lenovo Thinkpad. I'm using Nitro PDF 13.2.2.25. Help! Link to comment Share on other sites More sharing options...
Dina Biblin Posted September 15, 2023 Report Share Posted September 15, 2023 I also don't know how to remove old scanner from Scan to PDF options in Nitro Pro 13... Any help would be appreciated. Where are the MODERATORS? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now