Jump to content

Dropbox PDF Encrypted Problems


Myquade

Recommended Posts

I have a rather unusual problem occurring.  My company recently implemented Dropbox as a way to network and share files.  The admin team signs off on invoices via the Dropbox iPhone app to streamline our billing process.  Recently we started running into problems were .pdf's were showing up as "Can't add text or signature - this file seems to be locked or encrypted" to a few people who tried to sign the file using the iPhone app. It only seems to happen when someone who uses NitroPDF creates the .pdf.  Has anyone here had any run ins with this type of problem or perhaps know of an encryption setting that perhaps I am overlooking.

Link to comment
Share on other sites

  • Official Nitronaut

Hello Myquade,

Thank you for posting on our Community Forums!

We would like to help you troubleshoot the problem so I opened a support ticket on your behalf. We will be in touch through that.

If you need help in the future, especially if it requires troubleshooting, you can log a ticket here.

Cheers!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.