Vasudev S Posted January 3, 2022 Report Share Posted January 3, 2022 (edited) Have bought an upgrade from Cleverbridge on 18/09/2019 and I have a copy of the invoice. I have lost the key due to my computer crash. How can I get my key please. Reference number: 192xxxxxx Invoice Number AKD-736734xxxxxx dated 18/09/2019 Edited January 3, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 3, 2022 Official Nitronaut Report Share Posted January 3, 2022 Hello @Vasudev S, Thank you for reaching out to us through our Community Forums! To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number (sent to you privately) Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2022 Official Nitronaut Report Share Posted January 4, 2022 Hello @Vasudev S, Kindly uninstall Nitro PDF Pro 13 then reboot your machine. After rebooting, please install Nitro Pro 12.16.9.574 using the above installers. You can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-246267 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 5, 2022 Official Nitronaut Report Share Posted January 5, 2022 On 1/4/2022 at 4:36 AM, Allain Umailin said: Hello @Vasudev S, Thank you for reaching out to us through our Community Forums! To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number (sent to you privately) Thank you for choosing Nitro and stay safe always! Hello @Vasudev S, You can find the Nitro Pro 12 x64-bit MSI installer link in my previous post. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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