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No Opening DocuSigned documents


Luis Rosa
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Luis Rosa

Just switched computers and activated Nitro on the new computer. All PDF documents open ok but not if they have been signed via DocuSign. I get an error code: 0x40000029 stating that the document could not be opened and that I should contact support for assistance. 

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  • Official Nitronaut
Allain Umailin

Hello @Luis Rosa,

Thank you for reaching out to us through our Community Forums and sincere apologies for the inconvenience.

We recently became aware of this issue with Nitro PDF Pro where certain documents generate this error.  Our developers are current working on getting this resolved.

In the meantime you have a couple of options.  You can open the file in another program such as Chrome, Edge or the free Adobe Reader and then print it to the Nitro PDF Creator printer.  The new PDF created will now work in Nitro PDF Pro without error.  

The other option is to uninstall Nitro PDF Pro Version 13.53, reboot your machine and install Version 13.50 which does not have this issue.  You can download this version of Nitro PDF Pro here:

Win 10x64   https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi
Win 10x32   https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x86.msi 

Please let us know if you need anything else as we appreciate your business.

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