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I need help reactivating after a computer crash


Allesondra Helwig

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Allesondra Helwig

I am trying to reactivate my nitro membership but it keeps giving me errors..

My computer crashed recently resulting in reinstallation of nitro. When I go to support ticket, it tells me to deactivate and then activate with the  serial number, but when I click deactivate, it gives me a disclaimer that says “choose devices to deactivate”… but there is no place to choose which device to deactivate.

Please advise.

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Allain Umailin

Hello @Allesondra Helwig,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Hello @Allain Umailin.

I have a second account which i nee to switch to another computer.  I do not have the old computer to find the existing activation number and the old email containing the activation code.  Can you please help? wbell@belllxxxxxxservices.com.au is the email address

Edited by Allain Umailin
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Allain Umailin

Hello @Will Bell,

Thank you for reaching out to us through our Community Forums!

I have gone ahead to check your account records and have executed resending your invoice so please check your Inbox and Spam / Junk folder (as sometimes our emails go there).

If you have not yet installed the version you purchased, you may use the following direct MSI installer links:

x32 https://downloads.gonitro.com/professional_13.53.3.1073/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.53.3.1073/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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