Bryan Brower Posted January 4, 2022 Report Share Posted January 4, 2022 I hope a moderator reads this. I decided to try Nitro Sign yesterday. I sent my first document to obtain an esignature and the recipient never received it. Being his IT support person, I checked his mail logs and it never hit his email server (Microsoft 365). I logged into to the Nitro Pro web portal for support and was first disappointed that you do not take phone calls (strike one). Then I discovered that without a premium or VIP account there is no chat support available (strike two). Then I tried to create a ticket online and found that there is no way for me to do that; the "create a ticket" link only gives access the the Help files, KB, and Forums (STRIKE THREE; YOU'RE OUT!!!). Clearly this is not a company that I (nor any of my customers) can do business with, since support seems to be non-existent. I'll be signing up with DocuSign in a few minutes; at least they are willing to provide their customers with access to product support. Link to comment Share on other sites More sharing options...
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