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Error code: 0x40000029 on some documents

Margo Wilderink-Slag

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  • Official Nitronaut
Allain Umailin

Hello @Margo Wilderink-Slag,

Thank you for reaching out to us through our Community Forums and sincere apologies for the inconvenience.

We recently became aware of this issue with Nitro PDF Pro where certain documents generate this error.  Our developers are current working on getting this resolved.

In the meantime you have a couple of options.  You can open the file in another program such as Chrome, Edge or the free Adobe Reader and then print it to the Nitro PDF Creator printer.  The new PDF created will now work in Nitro PDF Pro without error.  

The other option is to uninstall Nitro PDF Pro Version 13.53, reboot your machine and install Version 13.50 which does not have this issue.

Could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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