Riccy Vasquez Posted January 5, 2022 Report Share Posted January 5, 2022 I tried to deactivate the license on my old computer, received error message saying license/serial number invalid. I closed and reopened the app and it says it was deactivated. I opened Nitro on the new computer, tried to activate it but received a message saying the serial number does not exist. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2022 Official Nitronaut Report Share Posted January 6, 2022 Hello @Riccy Vasquez, Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234601-xxxxxx-843053:https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Riccy Vasquez Posted January 7, 2022 Author Report Share Posted January 7, 2022 That worked! Thanks so much! Link to comment Share on other sites More sharing options...
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