Jump to content

Accounts being Suspended

Derek Frauendorfer

Recommended Posts

Derek Frauendorfer

Good morning,

I have users experiencing the same problem: they cannot sign into Nitro sign and they are given the message "Please try again later".  When they try to reset their passwords, they are told their accounts are suspended.  The account names are ctvwxyz1@ocnjcc.org and ctvwxyz3@ocnjcc.org @Allain Umailin

Edited by Allain Umailin
Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Derek Frauendorfer,

Thank you for reaching out to us through our Community Forums!

Are the affected users accessing Nitro Sign through Nitro Pro?

If yes, what build of Nitro Pro are they working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.XX.X.XXX, e.g. or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.