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Accounts being Suspended


Derek Frauendorfer
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Derek Frauendorfer

Good morning,

I have users experiencing the same problem: they cannot sign into Nitro sign and they are given the message "Please try again later".  When they try to reset their passwords, they are told their accounts are suspended.  The account names are ctvwxyz1@ocnjcc.org and ctvwxyz3@ocnjcc.org @Allain Umailin

Edited by Allain Umailin
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Allain Umailin

Hello @Derek Frauendorfer,

Thank you for reaching out to us through our Community Forums!

Are the affected users accessing Nitro Sign through Nitro Pro?

If yes, what build of Nitro Pro are they working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.XX.X.XXX, e.g. 12.16.9.574) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

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