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Nitro Pro not displaying normal text data in a PDF


Brad Powell
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Brad Powell

We are using the Apache PDFBox library to generate PDFs.  Content is just text and very simple.  We've been doing this for years, and the PDF displays perfectly in Acrobat, Chrome viewer, and every other PDF viewer we've tested ..... except Nitro Pro.  In Nitro Pro, it shows headings placed throughout the document, but no content underneath.

What could be going wrong here?

Example doc ----> URL

Edited by Allain Umailin
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Allain Umailin

Hello @Brad Powell,

Thank you for reaching out to us through our Community Forums!

I was able to replicate the issue and in order to further investigate, could you please provide the following information?:

-Do you have a valid Nitro PDF Pro 13 license / subscription or you are trialing the program?

-Is generating such PDFs using your Apache PDFBox library an automated process? If not, could you please try printing the documents by going to File > Print > Nitro PDF Creator? Did it help?

Thank you very much in advance and I am looking forward to hearing back from you.

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