Nitro PRO not showing all text in a PDF file

[Stef Merlijn]

Hi,

I've installed the latest update for Nitro Pro 13 and lately I have problems with text in a PDF that is not showing or not printing. If I open the PDF in f.e. Windows Explorer the text is showing correctly.

Do you have any solution for this problem?

[Allain Umailin]

Hello @Stef Merlijn,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?

-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.46.0.937) or you can go to Control Panel > Programs and Features.

-Does this happen with every file?  If it's just with specific ones, how were they created and what software was used?

-A screenshot that describes the issue. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited January 13, 2022 by Allain Umailin