Valerio Abrardo Posted January 17, 2022 Report Share Posted January 17, 2022 (edited) Hi, My firm, in 2017, acquired some licenses for Nitro PDF Pro but, when i try to activate them, i receive "error -79". If i open a ticket to check the license i see that the license has still 2 activation but the version is "12". So i tried to install Nitro PRO 12 and, obviously, the program tells me that the license is for another version of Nitro PDF. Could you help me, please? Sincerely Valerio Abrardo Edited January 17, 2022 by Valerio Abrardo Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 18, 2022 Official Nitronaut Report Share Posted January 18, 2022 Hello @Valerio Abrardo, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 21, 2022 Official Nitronaut Report Share Posted January 21, 2022 Hello @Valerio Abrardo, Thank you for the private message. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 Italian installer on this page and activate it with your current Nitro Pro 11 serial numbers:https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline Italian MSI packages instead: x32 http://install.nitropdf.com/professional_12169574/it/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/it/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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