Lori Patterson Posted January 17, 2022 Report Share Posted January 17, 2022 I have version 12.16.9.574 running windows 11. When I print to pdf, the document just stays in the print Queue and never creates the pdf. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 18, 2022 Official Nitronaut Report Share Posted January 18, 2022 (edited) Hello @Lori Patterson, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -Does this happen with every file? If it is a single file, please send us (along with the serial number) the sample file (with sensitive information extracted) so I can replicate it on my end. -Where are the files saved (local, a shared drive or an external drive) when you are trying to convert? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you. Edited January 18, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Lori Patterson Posted January 18, 2022 Author Report Share Posted January 18, 2022 I sent you a message Link to comment Share on other sites More sharing options...
Lori Patterson Posted January 18, 2022 Author Report Share Posted January 18, 2022 23 hours ago, Allain Umailin said: Hello @Lori Patterson, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -Does this happen with every file? If it is a single file, please send us (along with the serial number) the sample file (with sensitive information extracted) so I can replicate it on my end. -Where are the files saved (local, a shared drive or an external drive) when you are trying to convert? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you. I sent you a message as requested. diod you get it? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now