Activation Problem

[Mike Hartley]

I have just purchased two new license Nitro Pro licenses - I already have two that work fine.

I have just tried to activate one of the new installs and the process seems to have changed.  Instead of allowing me to enter the activation code activation code in the app - it is directing me to an activation website - but the website won't load after trying repeatedly for two days.   Error message is "This site can't be reached - www.internetactivation.com refused to connect". 

I have a screen shot but can add it to this post!  

Any help welcomed - but it does not seem Nitro it any good on customer support unless you are premium subscriber!

 

 

[Allain Umailin]

Hello @mike.hartley@sba.co.nz,

Thank you for reaching out to us through our Community Forums!

Looking at your purchase records, you did purchase a single-user of Nitro PDF Pro 13 last 7/23/2020 and another two single-users licenses today.

Could you please clarify that you need all these three licenses and with regard to the activation issue, this normally happens when you installed an old version.

Could you also provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[Mike Hartley]

Hi Allain,

Thanks for that - yes we wanted all three licenses.  One of my staff had downloaded Ver 12 - now I have upgraded to Ver 13 it has fixed the problem.

Thanks for your help.