Alex Cooney Posted January 18, 2022 Report Share Posted January 18, 2022 We have a Windows 10 64-bit, running Nitro Pro v188.8.131.524, that keeps getting an error with the Office add-ins. It says "Access to the path C:\users\user\appdata\roaming\nitro\pro\12\NitroExcelAddin.ini is denied". Was originally only happening with Excel, but now also happens for the PowerPoint add-in. Doens't seem to be affecting Word yet. We have tried the following: The 7 steps listed in other posts of people having this issue: Uninstalling/reinstalling Nitro with the clean-up script. Adjusting permissions on the .ini file (gave EVERYONE group full access). Reinstalled and updated the add-ins with the Nitro support tool. Repairing Office. Haven't tried a full reinstall yet Emptying the 'temp' folder Reinstalling from x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Confirming the addins are enabled in the office apps Tried disabling all the Windows startup items Tried replacing the addins files, as well as the nitro.office.addin files under Program Files (x86) Nitro folder with the same files from another machine running the same version A couple of other things noted during testing: If I create a brand new Excel file, even if I try converting it to PDF, it doesnt seem to generate the error, only when I open an existing one If I disable the addins in Excel or PP, the error still pops up If I remove the folder containing the 'denied' addins altogether, the error still pops up The error will usually popup once I actually close Excel, rather than when it is first opened. This is not always the case, but happens about 80% of the time. Error then needs to be cleared before trying to open another document. This seems to be more the case if I go through Excel - File - Open, rather than double-clicking the file in Windows Explorer to open it. Double-click to open will typically generate the error before opening the file, rather than when the file is closed. I am heading towards reinstalling Windows, but that would be an absolute last resort. Would going to v13 make a difference? Link to comment Share on other sites More sharing options...
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