Jonathan Ryall Posted January 19, 2022 Report Share Posted January 19, 2022 Hello, I'm trying to change my email address to a new email, but it says the new email is already existing. So I'm trying to reset the password of the new email, but I'm not receiving the password reset link. Are you able to trigger it from the backend please? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 20, 2022 Official Nitronaut Report Share Posted January 20, 2022 Hello @Jonathan Ryall, Thank you for reaching out to us through our Community Forums! In order to check our cloud server, could you please provide the old and new email addresses? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Lastly, are you able to login to Nitro Sign using the old email address? Does it still have documents it in? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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