K van scheijndel Posted January 19, 2022 Report Share Posted January 19, 2022 Hello,  I need some help on how to move over an old licence code to a new machine. the website has found the licence but wont allow me to deactivated it so i can use it on another machine.  😩 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 19, 2022 Official Nitronaut Report Share Posted January 19, 2022 Hi @K van scheijndel Thank you for reaching out to us through our Community Forums! Please provide your serial number so we could check its activation records on our end. Kind regards, Link to comment Share on other sites More sharing options...
K van scheijndel Posted January 21, 2022 Author Report Share Posted January 21, 2022 I send you a PM with the requested info   Link to comment Share on other sites More sharing options...
K van scheijndel Posted January 24, 2022 Author Report Share Posted January 24, 2022 Can this be resolved? Our trail period has expired today. Link to comment Share on other sites More sharing options...
K van scheijndel Posted January 26, 2022 Author Report Share Posted January 26, 2022 (edited) 2***************29  At the Licence manage page I get an error saying to please select a device which is not possible. I can't see why this all has to be so complicated. Also i like to point out I am not comfortable to post the licence code in a public manner like this.  -Kevin Edited January 26, 2022 by Reymund G. Contains the serial number and image showing the license. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 26, 2022 Official Nitronaut Report Share Posted January 26, 2022 Hi @K van scheijndel My apologies for the delay. To successfully activate using the serial number you provided, please install the latest build of Nitro PDF Pro 12 (12.16.9.574). You can find Nitro PDF Pro 12.16.9.574 installer from the link below and activate it with your existing serial number.https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link Once installed, verify the version and build under the Help tab > About Nitro Pro. Once confirmed that you are on 12.16.9.574, activate it using your serial number that ends with 329. Kind regards, Link to comment Share on other sites More sharing options...
K van scheijndel Posted January 28, 2022 Author Report Share Posted January 28, 2022 The issue has been resolved, Thank you for your time. the above solution has worked. Â -Kevin Link to comment Share on other sites More sharing options...
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