"Invalid license code" error when the pre-generated certifcate was used

[janizcavita@gmail.com]

I changed my laptop and was not able to deactivate the license  from the old laptop, when trying to use my serial number to re-activate on my new laptop and follow the "Manual" activation method it gives me an "invalid license code" error when the pre-generated certifcate was used.

When I checked the status of my serial number it shows that it is active and have 0 activation with 2 available re-activation. 

Please advise how I can transfer my license to my new device as I can no longer use the old laptop.

 

[Allain Umailin]

Hello @janizcavita@gmail.com,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.