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Moving Nitro PDF Pro to a new PC + user


Debbie Linden
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Debbie Linden

The employee we bought Nitro Pro for has left the company and I have taken over her position and we do not have the serial number only the invoice showing reference # and invoice # - no serial number and laptop that had Nitro Pro on it needs to be signed back in but we do not have that information - can Nitro Pro be transferred to new employee?

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Allain Umailin

Hello @Debbie Linden,

Thank you for reaching out to us through our Community Forums!

Yes it can be transferred and to further assist you, could you please provide a copy of the invoice showing the reference number

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Good morning,

I have submitted the invoice, the serial number is: 50490x-xxxxxx-105285 - can the email associated with this be changed to my email so I can log in please.  I will also need to change the password.  Can I get this completed?  I am not sure what else is needed to get this done but let me know if there is any other information needed please.

My email address is: debbie.xxxxxxx@drax.com.  - previous email was kim.xxxxxxxrsiere@pinnaclepellet.com.

thanks

Edited by Allain Umailin
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Allain Umailin

Hello @Debbie L,

Thank you for your post and I hope you had a wonderful weekend.

Do you still need further assistance here after replying to your private message?

Thank you very much in advance and I am looking forward to hearing back from you.

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19 minutes ago, Allain Umailin said:

Hello @Debbie L,

Thank you for your post and I hope you had a wonderful weekend.

Do you still need further assistance here after replying to your private message?

Thank you very much in advance and I am looking forward to hearing back from you.

Yes if you don't mind - I only use the split pages in Nitro and I can't seem to get just that back.  It's used like about 100 times a day lol  I really miss it but can't seem to get it from Nitro or to access it.

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