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Error Code - 0x40000029


Angela Baggett
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Angela Baggett

I'm not able to open pdf files.  I get the error code every time. 

I have Nitro Pro version:  13.533.1073

Please give any help you may have.

Angela

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  • Official Nitronaut
Allain Umailin

Hello @Angela Baggett,

Thank you for reaching out to us through our Community Forums!

The release of the new build that contains the fix for this error message when opening certain PDF files is targeted but no ETA yet on its date of release. 

Updated information will be posted on our website ( https://www.gonitro.com/support/documentation/release-notes ) as we firm up the timing and scope of the upcoming release. 

In the meantime, you have a couple of options. You can open the file in another program such as Chrome, Edge or the free Adobe Reader and then print it to the Nitro PDF Creator printer. The new PDF created will now work in Nitro PDF Pro without error.  

The other option is to uninstall Nitro PDF Pro Version 13.53, reboot your machine, and install Version 13.50 which does not have this issue.  You can download this version of Nitro PDF Pro here:

x64   https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Please let us know if you need anything else as we appreciate your business.

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