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Cant install printer driver nitro pro 13 on windows 11


raymon vt
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raymon vt

When i try to install the Nitro PDF creator printer driver via theNitroPDFSupportTools,  I get a error that the installations fails.

Im running windws 11 64 bit

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  • Official Nitronaut

Hello @raymon vt

Thanks for reaching out to us!

Can you please send me your serial number so I can check which build of Nitro Pro you are using? 

Unfortunately, I was unable to find a serial number using the email address that you provided. If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

Thanks!

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Kenneth Rose

I am having same problem after installing Nitro Pro 13 update.  Support Tools doesn't correct problem.  When I click on Nitro PDF Creator button, shows Printer failed. Need assistance desparately. 

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  • Official Nitronaut

Hello @raymon vt @Kenneth Rose

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://downloads.gonitro.com/professional_13.53.3.1073/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13 (the latest build) from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.
 

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  • Official Nitronaut

Hello @raymon vt

Can you please try one of the following direct MSI installers? Kindly remove Nitro completely first.

64-bit: https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

Please let me know if the PDF creator still fails to install.

Edited by Leslie Villarin
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  • Official Nitronaut

Hi @raymon vt

I edited the link. This is an MSI installer, not the EXE installer from the dowloads page. (Please note, a uninstall-reinstall, or cleanup-reinstall is recommended).

Also, did you install the latest Windows 11 update? If not, can you please let us know which one you have? https://support.microsoft.com/en-us/topic/windows-11-update-history-a19cd327-b57f-44b9-84e0-26ced7109ba9

 

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  • 2 weeks later...
Thomas Täubel

Hello, is there any solution for this problem now? I've uninstalled Nitro Pro completely and installed again, started additional NitroPDFSupportTools.exe with adminrights but the installation of the virtual printer fails every time. System is Windows 11 (21H2 Build 22000.527)

Best regards Thomas

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  • 2 weeks later...
Thomas Täubel

Hello all, 
after some thought, I have found the solution:
last year, no patch existed for the Windows PrintNightmare vulnerability, but a workaround did. I had applied this and it surely prevented a printer installation. I have now removed the workaround again and the installation worked as usual.
I would like to apologize for the circumstances and thank you for your help. 
Kind regards
Thomas

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