John Hebert Posted January 25, 2022 Report Share Posted January 25, 2022 Afternoon, I've changed computers and reinstalled/activated Nitro Pro 13, but it is causing Windows 365 to continually restart; every 30 seconds or so. Pleaser help. Thanks Link to comment Share on other sites More sharing options...
John Hebert Posted January 26, 2022 Author Report Share Posted January 26, 2022 Help please Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 26, 2022 Official Nitronaut Report Share Posted January 26, 2022 Hello @John Hebert Thanks for reaching out to us! Sorry to hear you are experiencing this issue. Let's do a cleanup. Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://downloads.gonitro.com/professional_13.53.3.1073/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.53.3.1073 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
John Hebert Posted February 7, 2022 Author Report Share Posted February 7, 2022 Hi Leslie, That didn't work. as soon as I set Nitro as my default PDF reader it does the same thing again. if I change the default reader to something else, Adobe, Edge, etc, it stops. Thanks, John Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 9, 2022 Official Nitronaut Report Share Posted February 9, 2022 Hello John, Can you please test something out for us to determine the cause of the issue? On the computers causing the issue please perform the following tasks: Open a CMD window as an Administrator. Navigate to the Nitro folder by entering the following command cd "c:\Program Files\Nitro\Pro\13" and pressing enterDisable the Thumbnail provider by running regsvr32 /u NitroPDFThumbnailProvider.dll and pressing enterA prompt saying “DllUnregisterServer in NitroPDFThumbnailProvider.dll succeeded” should appear, just click ok.At this point, please observe if explorer.exe is still crashing for you or not. Link to comment Share on other sites More sharing options...
John Hebert Posted February 9, 2022 Author Report Share Posted February 9, 2022 I'm not sure if I am opening the window as an Administrator, but I am getting: c:\Program' is not recognized as an internal or external command, operable program or batch file. What next? This is getting frustrating Link to comment Share on other sites More sharing options...
John Hebert Posted February 11, 2022 Author Report Share Posted February 11, 2022 I did open the CMD window as Administrator and get the same message. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 16, 2022 Official Nitronaut Report Share Posted February 16, 2022 Hello, We have recently released an update (13.58.0.1180) : https://www.gonitro.com/nps/product-details/downloads Can you please try this version? Link to comment Share on other sites More sharing options...
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