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Can't access my account


Shane Lovelady
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Shane Lovelady

I don't have my log in to your website. I work for another company and my old email address is gone. I don't have access to the serial number because my computer crashed. The only think I have is the invoice where I bought the program, but it doesn't have a serial number. How can I reactivate my Nitro?

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Shane Lovelady

BTW this is ridiculous. If your going to require the flipping serial number it should be on the invoice where I purchased your product. Now I'm spending all flipping day trying to get access....

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  • Official Nitronaut

Hello @Shane Lovelady

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

You can also send me your invoice so I can find the serial number.

I look forward to hearing back from you.
 

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Shane Lovelady

Purchaser Name: Shane Lovelady 

Email: **

Order reference Number:**

I have the credit card number as well that it was purchased with but this looks like an open forum so I don't want to post.

Edited by Leslie Villarin
Deleted Confidential Info
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  • Official Nitronaut

Hello @Shane Lovelady

I sent your Nitro Pro 11 serial number via direct message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

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