Shane Lovelady Posted January 26, 2022 Report Share Posted January 26, 2022 I don't have my log in to your website. I work for another company and my old email address is gone. I don't have access to the serial number because my computer crashed. The only think I have is the invoice where I bought the program, but it doesn't have a serial number. How can I reactivate my Nitro? Link to comment Share on other sites More sharing options...
Shane Lovelady Posted January 26, 2022 Author Report Share Posted January 26, 2022 BTW this is ridiculous. If your going to require the flipping serial number it should be on the invoice where I purchased your product. Now I'm spending all flipping day trying to get access.... Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 26, 2022 Official Nitronaut Report Share Posted January 26, 2022 Hello @Shane Lovelady Thank you for contacting us. Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number You can also send me your invoice so I can find the serial number. I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Shane Lovelady Posted February 1, 2022 Author Report Share Posted February 1, 2022 (edited) Purchaser Name: Shane Lovelady Email: ** Order reference Number:** I have the credit card number as well that it was purchased with but this looks like an open forum so I don't want to post. Edited February 3, 2022 by Leslie Villarin Deleted Confidential Info Link to comment Share on other sites More sharing options...
Shane Lovelady Posted February 1, 2022 Author Report Share Posted February 1, 2022 (edited) BTW - ** don't email me there. Edited February 3, 2022 by Leslie Villarin Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 3, 2022 Official Nitronaut Report Share Posted February 3, 2022 Hello @Shane Lovelady I sent your Nitro Pro 11 serial number via direct message. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
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