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Serial Number format not correct


Heide Nelson
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Good Morning,

I have a new computer and am trying to transfer my license.  I have followed the instructions for the transfer, but have not been successful as my license number ends in a series of XXXXXX.  I have found the invoice where I originally purchased the program and there is no serial number on it.

All of your online help does not allow you to proceed without entering a valid serial number.

Help.

 

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