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Ver 13 Error when opening PDF files created under Xactimate


Adjuster 54
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Keep getting an error message that Nitro can't open a file. It appears this happens with PDF files created by Xactimate.

Have to open them with Word and then save as PDF or reprint them under Nitro 

Really annoying

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  • Official Nitronaut
Allain Umailin

Hello @Adjuster 54,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.53.3.1073) or you can go to Control Panel > Programs and Features.

Additionally, would it be possible to send over a few Xactimate PDF files for we can perform some tests on our end?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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