Edward Cardona Posted January 27, 2022 Report Posted January 27, 2022 Hello I am having a recurring issue where when combining large PDFs the application is crashing. I have uninstalled, used a removal tool that I found on these forums, then reinstalled the latest version of NitroPro 13 but I am still seeing the application crash. I would like if someone could help me resolve this issue or if I can be told what the max pages of a PDF can be combined. Thanks
Official Nitronaut Allain Umailin Posted January 28, 2022 Official Nitronaut Report Posted January 28, 2022 Hello @Edward Cardona, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.53.3.1073) or you can go to Control Panel > Programs and Features. Lastly, is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? Thank you very much in advance and I am looking forward to hearing back from you.
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