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Change of Computer and license n° not recognized


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Hello to all and thanks in advance for your support. 

The question i'm going to ask is a "classic" but I could not find any specific answer to it. I've got a Nitro one time license. I've changed computer recently and i'm trying to reinstall my license. When I go to the database license, my license is recognized and I have 2 authorized activations (which is normal as I've deactivated all previous activations) but when I try to reinstall on my computer I've got a message saying that the license n° is not recognized.  Is they a way to solve this? I believe this might need a private exchange as license n° will need t be provide for verification purposes. Anyway, thanks in advance for your returns and best.


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  • Official Nitronaut

Hello @C GC

Thanks for reaching out to us! I am happy to assist you.

You have a version 11 serial number. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

Please let us know if you need any further assistance.

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