Sean Crothers Posted February 3, 2022 Report Share Posted February 3, 2022 Same issue as original topic. Request assistance. Moving from Win7 to Win10. Nitro Pro s/n: 234...62 Installed Trial version of Nitro Pro v13.58.0.1180 During attempts to activate, error messages show 'the serial number does not exist'. The on-line recovery won't work. Error message says 'select a device'; but not selection options are available. Thanks, Sean Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 3, 2022 Official Nitronaut Report Share Posted February 3, 2022 Hello @Sean Crothers, Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 7 and its activation servers have been shut down which is why you are having issues activating. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-870562:https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Sean Crothers Posted February 5, 2022 Author Report Share Posted February 5, 2022 Allain, thanks! To upgrade was actually my intent.👍 Appreciate the assistance. Happy New Year! Sean Link to comment Share on other sites More sharing options...
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