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Activation Problems

Scott A Gorman

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Scott A Gorman

I am unable to activate a previously purchased copy of NitroPro with the serial number that I have.  When I input the SN, it says that it doesn't exist; however, when I input the SN into the Licensing Portal, it shows up...and shows "number of activations" at 0  and "number of activations allowed" at 2.

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  • Official Nitronaut

Hello @Scott A Gorman

Thanks for reaching out to us! 

You have a Nitro Pro 8 serial number. Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 8 serial number. 

Please let us know if you need any further assistance.

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