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Activation - serial number does not exist


Colleen Chase
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Colleen Chase

Trying to activate Nitro pro 13

Download is Nitro Pro 13.58.0.1180

I put in my serial number which I had saved on a notepad

Serial number does not exist, it says

7 months ago I installed on a different computer, version 13.38.1.739

On that installation I can see the license number looks correct, i.e. the first several digits are the same as in my notepad.  However the Help About does not show the complete license number.

This was purchased in May 2021 and I just need to move it to my new computer.

Thank you

 

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  • Official Nitronaut

Hi @Colleen Chase

Thank you for reaching out to us through our Community Forums!

I've sent you a message here about the details of your Nitro PDF Pro 13 license. Please check on it and use it to activate your Nitro PDF Pro 13 installation. 

Kind regards,

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