Dina Higgs Posted February 9, 2022 Report Share Posted February 9, 2022 Hi, My computer crashed and after repairs, I need to reactivate Nitro, but keep on receiving a message that I'm offline. Although the computer is online. I've restarted the computer, repaired Nitro and still it does not work Please help Link to comment Share on other sites More sharing options...
Dina Higgs Posted February 9, 2022 Author Report Share Posted February 9, 2022 New activation is not generating a certificate Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 9, 2022 Official Nitronaut Report Share Posted February 9, 2022 Hello @Dina Higgs Thank you for your message - I can help you out. Please get the latest version 13 installer (13.58.0.1180) from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Dina Higgs Posted February 10, 2022 Author Report Share Posted February 10, 2022 Hi Leslie, The pre-generated certificate still does not generate. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 10, 2022 Official Nitronaut Report Share Posted February 10, 2022 Hello @Dina Higgs Can you please try to use the Command Prompt (right-click Run as Administrator): “C:\Program Files\Nitro\Pro\13\ControlActivation.exe” -a <YourSerialNumberHere> Please let me know how that goes. Link to comment Share on other sites More sharing options...
Dina Higgs Posted February 11, 2022 Author Report Share Posted February 11, 2022 Hi @Leslie Villarin Thank you so much!!! It worked Regards Link to comment Share on other sites More sharing options...
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