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Dina Higgs
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Hi,

My computer crashed and after repairs, I need to reactivate Nitro, but keep on receiving a message that I'm offline. Although the computer is online. 

I've restarted the computer, repaired Nitro and still it does not work

Please help

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  • Official Nitronaut

Hello @Dina Higgs

Thank you for your message - I can help you out.

Please get the latest version 13 installer (13.58.0.1180) from this page: https://www.gonitro.com/nps/product-details/downloads 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps. Let me know if you require anything else.
 

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  • Official Nitronaut

Hello @Dina Higgs

Can you please try to use the Command Prompt (right-click Run as Administrator):

“C:\Program Files\Nitro\Pro\13\ControlActivation.exe” -a <YourSerialNumberHere>

Please let me know how that goes.

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