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PDF creation from Word does not preserve hyperlinks using Nitro Pro 13.2.3.26


Jonas Grant
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Jonas Grant

Was this issue ever solved?  I am having the same issue in Nitro Pro 13 (13.2.3.26). 

As part of the PDF creation (printing from MS Word) process, I am applying  PDF Security and allowing high res printing, commenting, filling in form fields and signing, but not copying.

Edited by Jonas Grant
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  • Official Nitronaut
Allain Umailin

Hello @Jonas Grant,

Thank you for reaching out to us through our Community Forums!

Please be aware that 13.2.3.26 is on of the first builds of version 13 and we have released several builds with improvements for hyperlinks.

To further assist you, kindly update to our latest release which is Nitro PDF Pro 13.58 using below MSI installers:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After updating, try again your workflow and I hope this helps.

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Jonas Grant

Thank you for this information, Allain.  I did upgrade and tried again, but the result was the same.  Hyperlinks clickable in Word are not preserved on conversion to PDF.

In case the security settings mentioned above were interfering, I tried a test with no security settings applied, but the result was again the same.

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Allain Umailin

Hello @Jonas Grant,

What is your workflow when converting to PDF?

Is it through MS Word's File > Print > Nitro PDF Creator?

Thank you very much in advance and I am looking forward to hearing back from you.

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  • 3 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Jonas Grant,

Please open a Word document with hyperlinks using your MS Word application, go to Nitro Pro tab, tick 'Convert Links' then click the 'Create PDF' button.

Thank you for choosing Nitro and I hope this helps.

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Jonas Grant

This worked, but did not provide any option to apply security settings to prevent copying, require a password to edit, etc.

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