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Error Code 0x40000029


Jessica Vasquez
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Jessica Vasquez

My file could not be opened. How can this be fixed? It says contact Nitro Support for assistance. 

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  • Official Nitronaut
Allain Umailin

Hello @Jessica Vasquez,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13 and the build you are working (format is 13.XX.X.XXX, e.g. 13.58.0.1180)?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Jessica Vasquez,

Thank you the private message to provide the serial number 50496x-xxxxxx-x38845.

Please be aware that this issue has been resolved in the latest build of Nitro PDF Pro which is 13.58.0.1180 so kindly update your installation to that build by downloading the installer from the following location: 

https://www.gonitro.com/product-details/downloads - Click the 'Download Nitro Pro 13' link.  

To update, simply run the installer and it will automatically update your installation to the latest build. 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

When done, verify it by going to the Help tab > About Nitro Pro. Once confirmed that your installation is on 13.58.0.1180, please try top open again the document. 

Thank you for choosing Nitro and I hope this helps.

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