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Error Code 401


TMighell
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Good morning - whenever I open a document in Nitro Pro 12 for the 1st time I get an error message 401

I have done the fixes in previous posts but still keep getting this message

 

Can you please help

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  • Official Nitronaut

Hello @TMighell

Thanks for reaching out to us!

Could you please open your Nitro Pro 12, confirm the error message? Then, logout from Nitro Sign at the upper-right corner of the Nitro window.
Close Nitro and then relaunch it. Reset your Nitro Sign password and login again.

Please let me know if that resolves the issue.

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  • Official Nitronaut

Hello @TMighell

Can you please let me know what error message you're getting? A screenshot will be very helpful.

Are you trying to print to PDF or print to a physical printer?
 

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Hi Leslie

I am trying to physically print to an Epsom printer from a PDF document. I have found that if I extract the page I want it prints fine but if I go to print a certain page in a document it doesnt even record the command

 

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