TMighell Posted February 9, 2022 Report Share Posted February 9, 2022 Good morning - whenever I open a document in Nitro Pro 12 for the 1st time I get an error message 401 I have done the fixes in previous posts but still keep getting this message Can you please help Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 10, 2022 Official Nitronaut Report Share Posted February 10, 2022 Hello @TMighell Thanks for reaching out to us! Could you please open your Nitro Pro 12, confirm the error message? Then, logout from Nitro Sign at the upper-right corner of the Nitro window. Close Nitro and then relaunch it. Reset your Nitro Sign password and login again. Please let me know if that resolves the issue. Link to comment Share on other sites More sharing options...
TMighell Posted February 10, 2022 Author Report Share Posted February 10, 2022 I tried to do this & now it is saying my account is suspended & I cant get in at all & even change the password Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 11, 2022 Official Nitronaut Report Share Posted February 11, 2022 Hello @TMighell I sent a reset password link to your email. Can you please let me know how that goes? Link to comment Share on other sites More sharing options...
TMighell Posted February 12, 2022 Author Report Share Posted February 12, 2022 Thankyou so much - I am logged in again Link to comment Share on other sites More sharing options...
TMighell Posted February 12, 2022 Author Report Share Posted February 12, 2022 Grrrr - now I have the issue of not printing again. I have done a repair of Nitro & restarted the laptop - hasnt fixed it Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 14, 2022 Official Nitronaut Report Share Posted February 14, 2022 Hello @TMighell Can you please let me know what error message you're getting? A screenshot will be very helpful. Are you trying to print to PDF or print to a physical printer? Link to comment Share on other sites More sharing options...
TMighell Posted February 17, 2022 Author Report Share Posted February 17, 2022 Hi Leslie I am trying to physically print to an Epsom printer from a PDF document. I have found that if I extract the page I want it prints fine but if I go to print a certain page in a document it doesnt even record the command Link to comment Share on other sites More sharing options...
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