UPGRADE REQUEST FAILED

[Pranesh]

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

[Allain Umailin]

Hello @Pranesh,

Thank you for reaching out to us through our Community Forums!

Using your Nitro Pro 10 serial number 234600-xxxxxx-875380, I got the below response from our Upgrade Portal:

"You’re eligible for a discounted upgrade to the newest version of Nitro Pro."

Could you please try again and ensure you entered the correct serial number?

[Pranesh]

On 2/11/2022 at 7:54 AM, Allain Umailin said:

Hello @Pranesh,

Thank you for reaching out to us through our Community Forums!

Using your Nitro Pro 10 serial number 234600-xxxxxx-875380, I got the below response from our Upgrade Portal:

"You’re eligible for a discounted upgrade to the newest version of Nitro Pro."

Could you please try again and ensure you entered the correct serial number?

I have Version 13 and it won't accept the serial number that was sent to me. I copied and pasted.

[Allain Umailin]

Hello @Pranesh,

Could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.