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My serial number in HELP says 504956XXXXXXXXXXXX and so I can't get the upgrade website to work.


Les Winton
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I received an email offering me an upgrade, but when I looked for my serial number in HELP says 504956XXXXXXXXXXXX and so I can't get the upgrade website to work, why is this, and how do I get around it?

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  • Official Nitronaut
Allain Umailin

Hello @Les Winton,

Thank you for reaching out to us through our Community Forums!

Looking at your serial number, you are already working with Nitro PDF Pro 13, our latest version.

Could you please provide a screenshot of the email content that is offering you to upgrade?

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @Les Winton,

Thank you for the screenshot.

Looking at your account records, I can see older versions of Nitro Pro and we believe the offer was intended for them, not for your current Nitro PDF Pro 13.

Thank you for choosing Nitro and I hope this helps.

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