Serial number and update to latest version.

[Marshall Brown]

I have Version 13.2.6.26 and I see the latest version seems to be 13.58.0.1180. I am afraid to install the latest version because when I tried to sign up for the upgrade offer I received today it doesn't recognize my Cleverbridge provided serial number. I am interested in seeing the details of the upgrade offer and installing the latest version currently available.

Thanks,

Marshall Brown

[Allain Umailin]

Hello @Marshall Brown,

Thank you for reaching out to us through our Community Forums!

Looking at your serial number, you are already working with Nitro PDF Pro 13, our latest version, however, you can update to Nitro PDF Pro 13.58 using below direct MSI installers:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

 

Could you please provide a screenshot of the email content that is offering you to upgrade?

Thank you very much in advance and I am looking forward to hearing back from you.