Richard Goldstein Posted February 11, 2022 Report Share Posted February 11, 2022 I'd installed this on another pc which crashed and had the drive erased, so I'm unable to uninstall it and use the Nitro Pro license on my current pc. How can I remove all other pcs from this license so I can use it on my current pc? Thanks - Richard. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 11, 2022 Official Nitronaut Report Share Posted February 11, 2022 Hello @Richard Goldstein Thank you for contacting us - I'm happy to assist you. I released your serial number so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Richard Goldstein Posted February 11, 2022 Author Report Share Posted February 11, 2022 Thanks very much Leslie, it's working now. Richard Link to comment Share on other sites More sharing options...
Richard Goldstein Posted February 25, 2022 Author Report Share Posted February 25, 2022 I'm now getting an error 401 when I try to launch it, and when I log into my account online it says I have an expired plan. Can we please resolve these issues? Thanks - Richard Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 28, 2022 Official Nitronaut Report Share Posted February 28, 2022 Hello @Richard Goldstein Please completely uninstall Nitro Pro 13 from your machine and install the latest version 13 update from here: https://www.gonitro.com/nps/product-details/downloads Please let me know how that goes. Link to comment Share on other sites More sharing options...
Richard Goldstein Posted February 28, 2022 Author Report Share Posted February 28, 2022 It went perfectly. Thanks! Link to comment Share on other sites More sharing options...
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