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Upgrade failure


tgrove@bajabb.com
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tgrove@bajabb.com

Received upgrade offer email from Nitro. Entered serial number was rejected. Confirmed serial number with Cleverbridge and Nitro Pro 13 help/about. Nitro Pro support was no help and sent me here. There doesn't seem to be anybody to talk to.

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Allain Umailin

Hello @tgrove@bajabb.com,

Thank you for reaching out to us through our Community Forums!

Since you are already working with Nitro PDF Pro 13 that was purchased from August of 2021, I believe the upgrade offer is intended to your old Nitro Pro 11.

Looking further on your account records, I can see you purchased Nitro PDF Pro 13 with Product Updates. This new purchase has a new serial number.

Would you like to request for a refund of this new purchase?

Thank you very much in advance and I am looking forward to hearing back from you.

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