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Installation Failure since September 2021

Norajane McIntyre

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Norajane McIntyre

I purchased the Nitro Pro 13 Upgrade in September 2021 (Cleverbridge ref *) and have not been able to install it. Please contact me and advise.

Edited by Leslie Villarin
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  • Official Nitronaut

Hello @Norajane McIntyre

Thanks for reaching out to us!

I sent your Nitro Pro 13 serial number via DM.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

If you receive any error message, please provide a screenshot in your reply so we can assist you further.

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