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Activation not working


Peter Altman

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Hi, purchased NitroPro a few years ago. My serial # is 234600-xxxxxx-659872. I have tried several times to get the current install activated, but

- the website I was sent to isn't work (https://www.internetactivation.com/ECOSYSTEM/ActivationServer/tiactivate/default.aspx)

- I tried activating it from this page (https://licenses.gonitro.com/prd/portal) but after filling in the initial fields and clicking "Continue" I got a pop up error notice saying that I needed to choose which device I was activating the software on. However, there was no option presented for me to indicate any device. 

I need help activating the software. 

Thanks, 

PA

Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @Peter Altman,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-659872:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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