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Invalid data in activation process


fabio Ferrante
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fabio Ferrante

we have 3 licenses for Nitro Pro V12 and are in need to reinstall them.


The activation process indicates to insert installation code and serial number on this page https://www.activationportal.me/selfservice/activation.aspx but the response is always "INVALID DATA".

 

checking the license it is valid.

The version of the program installed on the new pc is the same as the license.


Could you provide assistance to allow the installation?


Thanks in advance

 

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  • Allain Umailin changed the title to Invalid data in activation process
  • Official Nitronaut
Allain Umailin

Hello @fabio Ferrante,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial numbers of your Nitro Pro? This matters because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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Tony Davidson

I'm also having this issue when trying to activate a license. The license is for 31 users of which our records show less than a dozen in use. It won't automatically activate now and when we try the manual activation receive an error on the activation website.

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  • Official Nitronaut
Allain Umailin

hello @fabio Ferrante,

Thank you for the private message.

We want to make you aware of the change to your product that may affect its activation performance.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 

Thank you for choosing Nitro and stay safe always!

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  • Official Nitronaut
Allain Umailin

Hello @Tony Davidson,

Thank you for reaching out to us through our Community Forums and for the private message

For your case, please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 12.16.9.574 by getting the business installers from this page:
https://www.gonitro.com/installers/business/v12/msi/download 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and stay safe always!

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