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Error Certifying Document

Gary Ooyendyk

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Gary Ooyendyk

I've had no issue signing my documents until a few weeks ago.

I've uninstalled and reinstalled Nitro PDF and the same error occurs.

From the main menu --> Protect --> Certify -- select profile, apply, and then the following error comes up.

"The document can not be certified due to an unexpected system error".

What do I need to do to fix this problem as I can't certify any electronic document that I need to submit for processing!!


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  • Official Nitronaut
Reymund Oyong

Hi @Gary Ooyendyk

Thank you for reaching out to us through our Community Forums!

Could you please confirm if the files you are trying to Digitally Sign  are opened directly from Microsoft Outlook?
If so, can you please try saving the file to your local computer first, then open the saved copy of the file in Nitro Pro and attempt to apply the Digital Signature?

Also, what is the version and build of your Nitro PDF Pro? You can see this information by going to the Help tab > About Nitro Pro. 

Kind regards,

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