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Can't obtain complete serial number

Randall Snyder

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Randall Snyder

I'm attempting to move Nitro to a new desktop.  I've read the instructions, but the serial number only lists 504906XXXXXXXXXXXX.  This won't work and is "invalid" when I attempt to start a trouble ticket.  How do I obtain the complete serial number?

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Reymund Oyong

Hi @Randall Snyder

Thank you for reaching out to us through our Community Forums!

To ensure that you have your correct serial number, I have you a direct message here along with your Nitro PDF Pro serial number. 

Kind regards, 

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