Dave Boydston Posted February 17, 2022 Report Share Posted February 17, 2022 Crashes frequently when saving - all changes lost. Always happens after NP gives warning that file (which is only opened by NP) can't be saved. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 17, 2022 Official Nitronaut Report Share Posted February 17, 2022 Hello @Dave Boydston, Thank you for reaching out to us through our Community Forums! For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c If repairing didn't help, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.16.9.574) or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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