I want to upgrade but site doesn't recognize my serial number

[Rodney Hollon]

I have Nitro Pro 12 and want to upgrade to 13 so it works on windows 11 in Mac Parallells, however, the site doesn't recognize my serial number. I have been using Nitro pro for over a decade so I it is a legitimate serial number.

[Allain Umailin]

Hello @Rodney Hollon,

Thank you for reaching out to us through our Community Forums!

Adjustments to your account has been executed so please try again upgrading your Nitro Pro 12 to Nitro PDF Pro 13 through our https://www.gonitro.com/support/upgrade by entering its serial number 234600-xxxxxx-232809. 

Stay safe always!

[Rodney Hollon]

Thanks so much! I have purchased and installed the upgrade, however, I am getting the same error when trying to install Nitro PDF as a printer. This was the reason I upgraded so that this wouldn't happen. Now what?

[Allain Umailin]

Hello @Rodney Hollon,

We can you have successfully purchased the upgrade and to ensure you have installed the correct version, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.58.0.1180 ). The same information is available by going to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[Rodney Hollon]

There is not option here to attach a screen shot, but here is the version it states: 13.38.1.739

 

 

[Allain Umailin]

Hello @Rodney Hollon,

Thank you for this information.

In order to update to our latest release which is Nitro PDF Pro 13.58, please visit our Download page https://www.gonitro.com/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.