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Upgrade Offer 2022 Doesn't Recognise My Serial Number


Robert Salas
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Serial number on  Nitro Pro 13.22.0.414  is  50496x-xxxxxx-070612 but is rejected.

What do I do now, please?

Cheers

Robert

Edited by Allain Umailin
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Allain Umailin

Hello @Robert Salas,

Thank you for reaching out to us through our Community Forums!

Please ignore the Upgrade Offer that you have received and just update to Nitro PDF Pro 13.58 using below direct installers below:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.

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