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Serial Number to reactivate on new computer


Andrew Adelman
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Andrew Adelman

I'm switching computers and see many others having issues transferring Nitro Pro.  I understand I need to deactivate and then reactivate Nitro Pro using the serial number.  However it does not show completely.  Will it show after I click "Deactivate" so that I can copy it to the new computer?  Is there a way for me to get the complete number?  I have inserted a picture to show what I'm seeing.

https://1drv.ms/u/s!AssIj6MWZoW0gsIzHTluhvPn0FVKJQ?e=nFrfo2

 

Thank you.

 

 

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Allain Umailin

Hello @Andrew Adelman,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find purchase under email address and in order to help you with your request, the email address that was used to purchase your Nitro PDF Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Andrew Adelman,

Thank you for the private message.

To further assist you, please proceed deactivating on the old machine then install Nitro PDF Pro 13.58 using below direct MSI installers:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 

x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"


After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504914-xxxxxx-293838 (complete one was to your privately)

Thank you for choosing Nitro and I hope this helps.

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Unable to reach Customer Support and get assistance with my License and activating my downloaded version of Nitro Pro. System ticket on website just goes in circles with no submit link available. Getting a runaround....no chat available, no bot assistance. This is crazy. Trying to activate my license and fill out the Customer Support form, and that bounces my email address as not a valid business address, even though it's the one I used to register my account with.

Need assistance. How do I reach Customer Support?

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Thomas Peterson

I been having the same issue. I have a valid copy of Nitro Pro. I've been using it for years. I upgraded to a new computer and when I went to activate NitoPro with my existing activation code, it failed. I followed the instructions on the web site and it still would not activate. 

Cannot contact tech support. End up in a loop at the web site. Can anyone help please?

Tom Peterson

mgr@usep.com

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Allain Umailin

Hello @Thomas Peterson,

Thank you for reaching out to us through our Community Forums!

In order to help you with your request, the email address that was used to purchase your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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